Right of withdrawal

The Buyer has the right to terminate the agreement entered into with the Seller, without any penalty and without specifying the reason, within 14 days from the day of receipt of goods purchased at www.chiostrodisaronno.it
To withdraw from the agreement, the Buyer may use the return form (in conformity with the form pursuant to Article 49, paragraph 4 of the Consumer Code); the form must be filled in and sent to the Seller by e-mail at assistenza@chiostrodisaronno.it, the customer may also write and send to the Seller a declaration stating the decision to withdraw from the agreement.
After having withdrawn from the agreement, the Buyer must return the products to the Seller, handing them over to the carrier for shipment within 14 days, starting from when the Buyer notified the Seller of his/her decision to withdraw from the contract. , the Buyer shall directly pay the costs to return the goods and shall be liable in case of loss of or damage to the products during transport.
The right of withdrawal, in addition to the aforementioned terms and circumstances, shall be considered correctly exercised if the following conditions are complied with:
  • the return form sent or any other communication stating the decision to withdraw from the agreement must be properly filled in and forwarded to the seller within 14 days of receipt of goods;

    Download Withdrawal Form >

  • the products must be returned in their original packaging;
  • the products must be delivered to the carrier within 14 days starting from when the Buyer notified the Seller of his/her decision to withdraw from the agreement;
  • the goods must not be damaged.
The Buyer is responsible for the diminished value of the returned products, resulting from any use other than that authorised by the Seller in order to allow the Buyer to ascertain the nature, characteristics and functioning of the products.
If the right of withdrawal is exercised in the manner foreseen, the Seller shall check the conformity of the returned products and shall refund the amount due within 14 days from the date on which the Seller becomes aware of the exercise of the right of withdrawal by the Buyer.
The Seller shall refund the amount using the same payment method used by the Buyer to purchase the returned products, unless otherwise agreed between the parties.
If the right of withdrawal is not exercised in compliance with the terms and procedures described, the Buyer shall not be entitled to a refund of the money paid to the Seller.

© 2019 Chiostro di Saronno - All rights reserved - P.Iva 01470360122 - Company info - Privacy and Cookies